To reset your Motion + Entry Sensor, press the Kangaroo Button for 15 seconds. This will completely reset your sensor and remove it from your home. Once reset, it will automatically enter Pairing Mode. To add it again, click “add new sensor” in settings.
The batteries included with your sensor will last between 6 to 8 months. You'll be sent a notification when the batteries need to be changed. After you swap them, the battery life should be much longer.
The sensor uses 2 x AA batteries.
Alkaline batteries last 6-8 months while lithium batteries last 1-2 years. We recommend 2 fresh rechargeable lithium AA batteries for best performance.
To replace your batteries, you do not need to remove the sensor from the wall. In fact, we advise you not to. Simply slide the front of the sensor upwards (unless you are a pet parent, then you would push it downwards) until the front cover comes off. When replacing the batteries, make sure the + and - are inserted correctly.
If the batteries arrive in poor condition, please dispose of them and contact us ASAP. We'll send you a new pair right away.
If your sensor will not stick to the wall, window or door:
- Make sure the surface is clean and completely dry.
- The surface of should be flat and untextured.
- Press and hold very firmly for at least 20 seconds.
If you'd like to start fresh, our GuRoos are happy to send you brand-new adhesive. You are also welcome to use your own heavy-duty double-sided tape.
The screws are included as a backup option if the adhesive solution is not working for you.
The sensors are not intended to be mounted outdoors.