When your sensor is triggered, the first thing that happens is a push notification is sent to your phone. If you don’t respond in 45 seconds, we’ll send you a follow-up text. With our Self-Monitored Plan, that’s the last alert you’ll get from us. With Pro-Monitoring, an unanswered text is followed by a phone call from our professional monitoring service. If you don’t answer that call, they will then dispatch local authorities to your home. If it’s a false alarm, you can cancel those authorities any time before they arrive at your house by calling back the monitoring service and letting them know you’re OK.

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