Professional Monitoring means that we have a US-based UL-certified Central Station (or Monitoring Center), which is a call center full of highly-trained agents who will dispatch the appropriate authorities based on the alarm signal that we send to them.
Professional Monitoring service offers extra peace of mind: If you do not respond to the alert on your mobile device after a set length of time, a professional monitor will try to contact you. If they are unsuccessful they will request emergency dispatch on your behalf.
Professional Monitoring App Settings
If you are a Complete Protect Plan user, you have access to Professional Monitoring and can turn it on / off directly from the app.
Step 1. Tap the Settings icon in the top right corner of your Kangaroo Security app.
Step 2. Scroll down and look for "Contact Authorities"
Step 3. Toggle Contact Authorities on or off.
Make sure the home address indicated on your Kangaroo App is the exact one.
Comments
7 comments
I got charged for two plans I got charged or the $23 plan twice I just need to be reimbursed for one because I already paid for a year and you charged me again
Charge twice for the kangaroo security $23 I already paid for a year and you charged me twice
https://heykangaroosupport.zendesk.com/hc/en-us/articles/360059294831/comments/7573026360333
I just got charge twice for my account please refund one .thank you
This website is terrible please cancel my account and refund both times you charged me
Now I'm not going to change what I have
My camera doesn't capture everything coming up on my porch and my two chairs and table were stolen from off my porch yet the camera didn't capture anything, why does this keep happening. Please fix this issue or I'll have to file a claim against your company for false advertisement and failure to fulfill your obligations.
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