Were your Kangaroo devices working perfectly and suddenly went offline without you having any internet outages? You don’t have any issues with your internet connection but are still having connectivity issues on your devices?
Step 1. Check for any devices in-between your Wi-Fi router and Kangaroo devices.
Microwaves, ACs, Heating Vents and the like may interfere with the Wi-Fi signal our Kangaroo devices are getting from your router. Try to minimize the number of these items sitting between your Kangaroo devices and your router by moving your router, devices or if possible, the items causing the interference. As much as possible, your Kangaroo device/s should be near to your Wi-Fi router.
Step 2. Make sure the router is equidistant to the Kangaroo devices.
We recommend a distance of at least 10m - 15m from the router to your Kangaroo devices for better connectivity. Move your router closer to your devices to reduce physical barriers (e.g. walls) and interfering electronics. At least, the WiFi router should be on the same room as your devices are.
PRO TIP!
- The numbers of phones, computers, or televisions connected to your Wi-Fi affects the bandwidth of your internet connection. The more devices connected to your internet, the more division of internet speed will happen all across those who are connected.
- Don’t put your Kangaroo devices on metal surfaces.
- Lift your router into a more open space if it’s on the floor.
Comments
15 comments
I can connect to everything, but I have no camera footage on either of 2 doorbell cameras. I
We had AT&t wifi out and they had to install a new modem for our wifi.
Our username and password are the same, but the whole modem was just replaced. So, now how do I reset my 2 doorbell cameras?
Need can you call me 909-652-1633
says no wi-fi signal
No wifi trying to connect my new wifi to the kangaroo hell
Contact me at 3347287628
How can I speak with an agent about not getting my footage
Need to speak with someone about my camera not showing photos
How could i speak to someone
I went brought a new one same problem
I have try everything i need to speak with someone i been going through this for a few months
Same problem new modem, router & password. Camera and doorbell doesn't even work, says it has paired, everything is in same room gew feet apart from each other. Tried everything possible!!! Need Help!!! barbara.schurdell@gmail.com
Everything is working but I'm not getting any video on either cameras they quit during the night or morning
22 days later still not working. Old obsolete modem & router the provider changed password on back of equipment, no one has contacted me, emailed me, or tried to help. Very unsatisfied, but it seems I'm not the only person going through the same problem!!! barbara.schurdell@gmail.com
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