If you keep getting a “Doorbell not Found” error during the pairing process, chances are, you haven’t pulled the yellow tag at the bottom of your Doorbell Camera. Doing so will activate its batteries which is a prerequisite to the pairing process. Once your batteries are active, your Doorbell should then be ready for pairing, as indicated by a pulsing light at the front side.
When you’re done with the above, you should see a *pulsing light on your Doorbell Camera. If so, go back to the Kangaroo app’s homepage, tap on “Add a Security Device” then follow the on-screen prompts.
*Your Doorbell camera will only show a pulsing / blinking light if your phone's Bluetooth is already turned on which means the device is ready to be paired.
**Still no pulsing light?
Step 1. Remove the front part of the Doorbell then take the batteries out.
Step 2. Put them back in after 20 seconds and observe a light infront of your Doorbell camera.
Your Doorbell camera will only show a pulsing / blinking light if your phone's Bluetooth is already turned on which means the device is ready to be paired.
**Still having issues? At this point, a quick reset of the Doorbell Camera should resolve the issue:
Step 1. Remove the top cover from the bottom cover. Do this by pulling from the bottom of the doorbell.
Step 2.Press and hold the Doorbell button (about 60 seconds) until you see a blinking light.
Step 3. Once you see a blinking light on your Doorbell Camera, go to the homepage of the Kangaroo app and then tap "Add Security Device". Follow the on-screen prompts to re-pairing your device.