Video Doorbell
- Customizing Night vision and LED indicator (with video)
- How to change the resolution of my Video Doorbell camera's livestream? (with video)
- How to do a landscape view of my Video Doorbell Camera's livestream? (with video)
- How to capture photos using the Video Doorbell camera? (with video)
- How to record videos while on livestream using the Video Doorbell camera? (with video)
- Can I turn on/off the recording of my Video Doorbell Camera? (with video)
Indoor + Outdoor Camera
- Flipping the image 180° on my Indoor + Outdoor camera (with video)
- Can I control the Night Vision of my Indoor + Outdoor camera? (with video)
- Customizing motion tagging on Indoor + Outdoor camera (with video)
- Turn on/off notifications from Indoor + Outdoor camera (with video)
- How to customize event recording from my Indoor + Outdoor camera? (with video)
- Can I turn off the LED lights from my Indoor + Outdoor camera? (with video)
Doorbell Camera + Chime
- How to prolong my Doorbell Camera's battery life? (with video)
- Can I stop my Doorbell camera from detecting motions? (with video)
- Can I turn on/off notifications received from my Doorbell camera? (with video)
- Can I turn on/off the motion detection and recording when someone rings my Doorbell? (with video)
- Does the Doorbell camera has Night Vision setting? (with video)
- How to remove the back cover of the Doorbell Camera? (with video)
Indoor + Outdoor Camera Plan / Purchase FAQs
Pricing & Plans
- Kangaroo's Discount Engine
- I already paid for my subscription but I can’t access my premium camera features!
- How to update your subscription payment method
- Why does each of the Plans have a certain limitation on the number of cameras linked to them?
- How do I pick and purchase a Kangaroo plan?
- If I choose to stay on the Basic Plan, will I still get alerts?
Integrations
Professional Monitoring & Alerts
- What happens if the police show up for a false alarm?
- What happens if motion is detected and Professional Monitoring is enabled on my Complete plan?
- If one person in my home enables Professional Monitoring, will it be enabled for all users in the home?
- How do I know if my Professional Monitoring is working properly?
- How can I stop Professional Monitoring from dispatching emergency services in the case of a false alarm?
- Does the Complete Plan require any contracts or long-term commitments?
Order Support
Privacy Camera
- How do I reset the camera?
- Pairing your Kangaroo Privacy Camera
- Where should I place my Kangaroo camera?
- How do I mount my camera?
- What is the camera's resolution?
- How does the Privacy Shield work?
Siren+Keypad
- Can I arm the system without using a PIN code? (with video)
- Can I disable the panic button's feature? (with video)
- Siren Alarm Tone Preferences (with video)
- What do the Roo Tags do? (with video)
- Can I have more than 2 Roo Tags?
- Why do I need a PIN code?
Water+Climate Sensors
- How to pair the Water + Climate sensor? (with video)
- Where should I mount my Water+Climate sensor?
- When does the sensor update?
- What does the Water+Climate Sensor do?
- What are the operating temperature limitations of the Water+Climate sensor?
- How do I replace the batteries in my Water+Climate sensor? (with video)
Motion Sensors
Motion+Entry Sensors
- How to customize entry / close sounds? (with video)
- How long will my batteries last?
- How do I replace my batteries? (with video)
- Why is my app asking me to bypass my sensor(s)?
- When would I use the Kangaroo button?
- How can I change the monitoring mode of my Motion+Entry sensor? (with video)
Road Safety and Rewards
- Can I pause this feature?
- What is Road Safety and Rewards
- How does Road Safety and Rewards work?
- What does Road Safety and Rewards track?
- Am I guaranteed a better rate if I earn a high Driving Score?
- How long does the driving test take?
Frequently Asked Questions
- I would like to cancel my Kangaroo Subscription
- My Kangaroo Application is not auto-detecting available devices for pairing! (with video)
- Is there an in-App feature to help save battery? (with video)
- Setting Arming Events (with video)
- Can I share the videos / photos from Cloud Album instantly? (with video)
- Saving photos / videos from my Cloud (with video)