Jon-Dennis-Cruz

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  • I would like to cancel my Kangaroo Subscription

    To ensure the security of your subscription cancellation and verify your identity, and for a more seamless way of getting assistance, please contact our customer support team via email at Support@h...

  • What does the panic button on the Siren+Keypad do?

    Panic button use If you press the Panic button: The alarm will immediately sound. The app will immediately notify everyone in your home. Monitoring agents will request dispatch immediately. (If Pr...

  • Where should I mount my Water+Climate sensor?

    Pro Tip! Make sure that the sensor has solid ground contact. Mounting Place your sensor on the ground either under your sink or areas at risk for leaks. Use the extra screw included in your packag...

  • When does the sensor update?

    The sensor updates information once per hour. It is meant to alert you on extremities in temperature and humidity. If the temperature or humidity is lower than or higher than the limits that you s...

  • What does the Water+Climate Sensor do?

    The Water+Climate sensor is meant to alert you on extremities in temperature and humidity. So, if the temperature or humidity is lower than or higher than the limits that you set, it alerts you imm...

  • What are the operating temperature limitations of the Water+Climate sensor?

    The sensor is P55 rated with protection from limited dust ingress and water jets. It can also survive underwater for 20cm for up to 1 day. However, if the water is dirty, it may damage the tempera...

  • How to install your motion sensor (with video)

    Please make sure that you've installed and set up the Kangaroo mobile app Remove the yellow tag Wait for the front light to start pulsing On the Kangaroo app, tap on Add a security device S...

  • How and where do I mount my sensor?

    Your Motion Sensor detects up to 15' across a 120-degree angle from left to right, and 90 degrees up and down. In other words, one sensor can usually secure one average-sized room. MOUNTING LOCAT...

  • How long will my batteries last?

    The batteries that came with the product should last about 6-8 months. You will get a notification when they are running low and need to be changed. See below for what that looks like (battery leve...

  • Why is my app asking me to bypass my sensor(s)?

    If a sensor monitoring entry is left in the open position, the system cannot arm this sensor. You can either close the sensor and then arm your home or continue arming your home with the sensor ope...