Frequently Asked Questions
- I would like to cancel my Kangaroo Subscription
- My Kangaroo Application is not auto-detecting available devices for pairing! (with video)
- Is there an in-App feature to help save battery? (with video)
- Setting Arming Events (with video)
- Can I share the videos / photos from Cloud Album instantly? (with video)
- Saving photos / videos from my Cloud (with video)
- Change Home address (with video)
- How to sign out from my Kangaroo Account? (with video)
- How to delete my Account from Kangaroo? (with video)
- How far from my modem can my Kangaroo devices be?
- What devices have livestream and how can I access it? (with video)
- Can I monitor multiple locations?
- Can I just use any other charger for my plug-in devices?
- Why can’t I change my WiFi?
- When should I arm and disarm my system?
- Getting E-1106 error code? (with video)
- Changing Phone Numbers (with video)
- Did your Kangaroo device go offline?
- Have you recently changed your WiFi username / password
- What is Bluetooth and how does it work?
- How do I register my Kangaroo system with my local authorities?
- Why do we need access to your location during the setup process?
- Do Kangaroo devices come with a warranty?
- What payment methods do you accept?
- How do I change my wifi connection? (with video)
- I’m skeptical about tech issues/deficiencies and the Kangaroo system architecture. I hear about people’s Wi-Fi being hacked all the time. What makes you guys different?
- Creating a Kangaroo account (with video)
- Is WiFi needed for this system?
- How to prevent false alarms
- Arming and Disarming (with video)