# Kangaroo Support > Kangaroo Support knowledge base – help articles and documentation. ## Motion Sensor - [How long will my batteries last?](https://support.heykangaroo.com/en_us/how-long-will-my-batteries-last-BJzR7SHAbe.md): The batteries that came with the product should last about 68 months You will get a notification when they are running low and need to be changed See below f ## Water + Climate Sensor - [How to pair the Water + Climate sensor? (with video)](https://support.heykangaroo.com/en_us/how-to-pair-the-water-climate-sensor-with-video-H1tx3mS0g.md): The Water Climate sensor can send leak temperature and mold alerts No hardwiring required It also sends alerts for extremities in temperature and humidity - [How do I reset my Water+Climate sensor? (with video)](https://support.heykangaroo.com/en_us/how-do-i-reset-my-waterclimate-sensor-with-video-B1flgGPGfl.md): Resetting your Water Climate sensor is needed if you have changed your WiFi credentials if the device cannot be found during pairing process or if one of ou - [Where should I mount my Water+Climate sensor?](https://support.heykangaroo.com/en_us/where-should-i-mount-my-waterclimate-sensor-H1QCLnjEfe.md): Pro Tip Make sure that the sensor has solid ground contact Mounting Place your sensor on the ground either under your sink or areas at risk for leaks - [What does the Water+Climate Sensor do?](https://support.heykangaroo.com/en_us/what-does-the-waterclimate-sensor-do-SJfSPhs4zg.md): The WaterClimate sensor is meant to alert you on extremities in temperature and humidity So if the temperature or humidity is lower than or higher than the l - [What are the operating temperature limitations of the Water+Climate sensor?](https://support.heykangaroo.com/en_us/what-are-the-operating-temperature-limitations-of-the-waterclimate-sensor-BkJDw2s4Me.md): The sensor is P55 rated with protection from limited dust ingress and water jets It can also survive underwater for 20cm for up to 1 day However if the water - [How do I replace the batteries in my Water+Climate sensor? (with video)](https://support.heykangaroo.com/en_us/how-do-i-replace-the-batteries-in-my-waterclimate-sensor-with-video-Byq_wnoNfg.md): Making sure your batteries are working is crucial for your Water Climate sensor to function at its best Step 1 Unscrew the back of the sensor and remov - [Customizing Temperature, Humidity and Water Alerts (with video)](https://support.heykangaroo.com/en_us/customizing-temperature-humidity-and-water-alerts-with-video-BJ6eu2jNGe.md): If you wish to be updated about changes in temperature humidity and if there are any water leakages within your home customizing this feature would be the way - [Temperature & Humidity Alert Process](https://support.heykangaroo.com/en_us/temperature-humidity-alert-process-BJ_Tu2iEMx.md): If the water climate sensor senses that the temperature or humidity in your home is outside of the threshold you have set it will trigger an alert Ale ## Motion + Entry Sensor - [How to customize entry / close sounds? (with video)](https://support.heykangaroo.com/en_us/how-to-customize-entry-close-sounds-with-video-HJb8BXSCe.md): The Motion Entry sensor can detect motion entry or both motion entry Make sure to choose the proper monitoring mode of your device so you dont miss an - [How do I replace my batteries? (with video)](https://support.heykangaroo.com/en_us/how-do-i-replace-my-batteries-with-video-rkWGNBHAZl.md): Making sure your batteries are working is crucial for your Motion Entry sensor to function at its best Step 1 Slide the front of the sensor upwards a - [Why is my app asking me to bypass my sensor(s)?](https://support.heykangaroo.com/en_us/why-is-my-app-asking-me-to-bypass-my-sensors-ByAUNSrCZg.md): If a sensor monitoring entry is left in the open position the system cannot arm this sensor You can either close the sensor and then arm your home or continue - [When would I use the Kangaroo button?](https://support.heykangaroo.com/en_us/when-would-i-use-the-kangaroo-button-r1uONrSRWg.md): Many people sleep with the home in Armed Doors and Windows mode If your family is sleeping and you need to leave early for work you can slip out without disar - [How can I change the monitoring mode of my Motion+Entry sensor? (with video)](https://support.heykangaroo.com/en_us/how-can-i-change-the-monitoring-mode-of-my-motionentry-sensor-with-video-BJRcVSSAg.md): If you would like to change the monitoring mode of your sensor for instance if you selected entry only during setup but would now like to add the motion featu - [What does "sensors left open" mean?](https://support.heykangaroo.com/en_us/what-does-sensors-left-open-mean-SJIXHrBRbg.md): You can check which of your sensors are open in the app Open sensors will populate in a list you can access from the home screen - [What does "bypass mode" mean?](https://support.heykangaroo.com/en_us/what-does-bypass-mode-mean-r1ABHrBCZl.md): If a sensor monitoring entry is left in the open position the system cannot arm this sensor You can either close the sensor and then arm your home or continu - [What does "arm-doors and windows" mean?](https://support.heykangaroo.com/en_us/what-does-arm-doors-and-windows-mean-rkS_HrrCZg.md): Arm Doors and Windows means that your MotionEntry sensors will only be monitoring entry They will not monitor motion This setting is best used for times t - [What does "monitoring mode" mean?](https://support.heykangaroo.com/en_us/what-does-monitoring-mode-mean-By8qSHS0We.md): Monitoring mode means the type of monitoring your Motion Sensor will be detecting This is usually setup during pairing process There are three types of mo - [How to pair the Motion+Entry sensor and how does it work? (with video)](https://support.heykangaroo.com/en_us/how-to-pair-the-motionentry-sensor-and-how-does-it-work-with-video-S1MRrHSRZg.md): Your MotionEntry sensor requires two pieces working together in order to monitor entry the sensor itself and the accompanying magnet When the sensor and magn - [How do I mount my sensor for motion only? (with video)](https://support.heykangaroo.com/en_us/how-do-i-mount-my-sensor-for-motion-only-with-video-SJ4BUrBCWe.md): Set up your Motion Sensor wherever you please without the magnet To mount on a wall peel and stick the tape from the back center panel of the sensor - [What is the magnet for?](https://support.heykangaroo.com/en_us/what-is-the-magnet-for-HkQyGKA0bl.md): The magnet and the sensor work together to monitor entry If you are monitoring motion only you do NOT need the magnet - [How do I mount my sensor for monitoring entry?](https://support.heykangaroo.com/en_us/how-do-i-mount-my-sensor-for-monitoring-entry-B1azFC0e.md): You will need to mount your sensor and magnet on a closeddoor or window The sensor and magnet need to stay in close range of each other 20mm or less To help - [How to reset Motion+Entry sensor (with video)](https://support.heykangaroo.com/en_us/how-to-reset-motionentry-sensor-with-video-BkKTfY00Zg.md): Resetting your Motion Entry sensor is needed if you have changed your WiFi credentials if the device cannot be found during pairing process or if one of our ## Siren + Keypad - [Can I arm the system without using a PIN code? (with video)](https://support.heykangaroo.com/en_us/can-i-arm-the-system-without-using-a-pin-code-with-video-SyfsmgHAZg.md): By default when arming the system you need to provide a PIN code prior to the 3 minute countdown However if you wish to not use a PIN code when arming - [Can I disable the panic button's feature? (with video)](https://support.heykangaroo.com/en_us/can-i-disable-the-panic-buttons-feature-with-video-H1EavxHRbg.md): If you have Professional Monitoring linked to your Kangaroo Account turned on and you have a Siren Keypad the panic button can quickly be pressed to dispatch - [Siren Alarm Tone Preferences (with video)](https://support.heykangaroo.com/en_us/siren-alarm-tone-preferences-with-video-HJDlcerCe.md): You can choose which devices will trigger your Siren Keypad to sound an audible alarm tone Most especially if you have multiple Kangaroo security devices ## Doorbell Camera - [How to prolong my Doorbell Camera's battery life? (with video)](https://support.heykangaroo.com/en_us/how-to-prolong-my-doorbell-cameras-battery-life-with-video-H1Jf0gHCbl.md): Get more batteries out of your batteries Here are 3 tips on how to increase prolong your Doorbell cameras battery life Tip 1 Place your Chime near your - [Can I stop my Doorbell camera from detecting motions? (with video)](https://support.heykangaroo.com/en_us/can-i-stop-my-doorbell-camera-from-detecting-motions-with-video-BkRXhrRZe.md): The Doorbell camera has 2 important features detect motions and capture photo stitches If you wish for your device to take a break definitely that can be don - [Can I turn on/off notifications received from my Doorbell camera? (with video)](https://support.heykangaroo.com/en_us/can-i-turn-onoff-notifications-received-from-my-doorbell-camera-with-video-HkO32WS0Ze.md): Whenever your Doorbell camera detects a motion or knew that someone rang it a notification is automatically sent to your phone letting you know of such an acti - [Can I turn on/off the motion detection and recording when someone rings my Doorbell? (with video)](https://support.heykangaroo.com/en_us/can-i-turn-onoff-the-motion-detection-and-recording-when-someone-rings-my-doorbell-with-video-Sk_W6SAZe.md): Normally when someone presses on the Doorbell button a motion is automatically detected and a photo stitch will be saved in the Cloud However if you wish to - [Does the Doorbell camera has Night Vision setting? (with video)](https://support.heykangaroo.com/en_us/does-the-doorbell-camera-has-night-vision-setting-with-video-ry2llXrRbx.md): The Doorbell camera has a Night Vision feature and during night time youll see 2 red infrared lights blinking whenever it detects motions Aside from Night Vi - [Customizing Night vision and LED indicator (with video)](https://support.heykangaroo.com/en_us/customizing-night-vision-and-led-indicator-with-video-SJQ1ZmSAWe.md): Are there no enough lights during night time to help your Video Doorbell Camera see at night Dont you want to see those green and red lights whenever a moti - [How to remove the back cover of the Doorbell Camera? (with video)](https://support.heykangaroo.com/en_us/how-to-remove-the-back-cover-of-the-doorbell-camera-with-video-BJdL5QBAe.md): During resetting or changing the batteries removing the back cover of the Doorbell Camera is a must This can be done in 2 ways when mounted and unmounted Th - [Getting E-1106 error code? (with video)](https://support.heykangaroo.com/en_us/getting-e-1106-error-code-with-video-HJw71VBAx.md): Usually E1106 automatically popsup while browsing the Application This rare error is caused by a caching issue While our developers work on a permanent sol - [I keep getting “Doorbell not Found” whenever I try to pair my Doorbell Camera with the Kangaroo app (with video)](https://support.heykangaroo.com/en_us/i-keep-getting-doorbell-not-found-whenever-i-try-to-pair-my-doorbell-camera-with-the-kangaroo-app-with-video-ryjvS4B0Wx.md): If you keep getting a Doorbell not Found error during the pairing process chances are you havent pulled the yellow tag at the bottom of your Doorbell C - [My doorbell has gone offline and it won’t reconnect! (with video)](https://support.heykangaroo.com/en_us/my-doorbell-has-gone-offline-and-it-wont-reconnect-with-video-BkCRrEBAZg.md): There are a number of factors that can lead to such issues with your Kangaroo Doorbell Camera We got you covered with these simple troubleshooting tips 1 C ## Video Doorbell Camera - [How to change the resolution of my Video Doorbell camera's livestream? (with video)](https://support.heykangaroo.com/en_us/how-to-change-the-resolution-of-my-video-doorbell-cameras-livestream-with-video-HyJ6ZmSCl.md): The loading up or viewing of your Indoor Outdoor cameras livestream is greatly affected by its resolution The lower the resolution the lower is the needed - [How to do a landscape view of my Video Doorbell Camera's livestream? (with video)](https://support.heykangaroo.com/en_us/how-to-do-a-landscape-view-of-my-video-doorbell-cameras-livestream-with-video-ryQgz7r0bg.md): With Live Streaming Youre Never Far From Home Included with Basic Plan you can check in from the Kangaroo app whenever youd like in real time To view - [How to capture photos using the Video Doorbell camera? (with video)](https://support.heykangaroo.com/en_us/how-to-capture-photos-using-the-video-doorbell-camera-with-video-SJ6jXXrCWl.md): The video doorbell camera is one of our newest devices out there It also has the latest and the trendiest features One of which is the ability to capture phot - [How to record videos while on livestream using the Video Doorbell camera? (with video)](https://support.heykangaroo.com/en_us/how-to-record-videos-while-on-livestream-using-the-video-doorbell-camera-with-video-rypNQHAZl.md): The video doorbell camera automatically records videos whenever a motion is detected or when someone rings the doorbell depending on your Recording settings - [Can I turn on/off the recording of my Video Doorbell Camera? (with video)](https://support.heykangaroo.com/en_us/can-i-turn-onoff-the-recording-of-my-video-doorbell-camera-with-video-SyGKVQBAg.md): Whenever someone rings the Doorbell or if your device detects motion a video recording is automatically saved to the Cloud for your reference However should - [How to customize notifications received from my Video Doorbell Camera? (with video)](https://support.heykangaroo.com/en_us/how-to-customize-notifications-received-from-my-video-doorbell-camera-with-video-H1NlHmBCbx.md): Yes you can filter notifications received from your Video Doorbell camera but it does not stop from detecting these motions and doorbell rings Step 1 C - [Does this device have two-way audio? How to utilize it? (with video)](https://support.heykangaroo.com/en_us/does-this-device-have-two-way-audio-how-to-utilize-it-with-video-ry5F9mBCbx.md): Yes Your Video Doorbell Camera has a 2way audio feature even without a subscription Step 1 Open the livestream of your Video Doorbell camera Video - [Is my Kangaroo Video Doorbell waterproof?](https://support.heykangaroo.com/en_us/is-my-kangaroo-video-doorbell-waterproof-B1eomr0Zx.md): The Kangaroo Video Doorbell has an Ingress Protection rating of 65 An IP65 rating means that your device is fully protected from dust and can resist lowpres - [What is cooldown time? How to change it for my Video Doorbell Camera? (with video)](https://support.heykangaroo.com/en_us/what-is-cooldown-time-how-to-change-it-for-my-video-doorbell-camera-with-video-Byk8eVrAbe.md): A cooldown period is the time after activity was sensed and an alert was sent to your phone During this time the Video doorbell Camera will not record or sen - [How to customize motion detection settings on my Video Doorbell camera? (with video)](https://support.heykangaroo.com/en_us/how-to-customize-motion-detection-settings-on-my-video-doorbell-camera-with-video-rJvjxVHCZl.md): Customizing motion detection settings makes you control how far your device can cover motions Step 1Click on the name of your Video Doorbell Camera Vid - [Having trouble scanning the QR Code while pairing your Video Doorbell Camera? (with video)](https://support.heykangaroo.com/en_us/having-trouble-scanning-the-qr-code-while-pairing-your-video-doorbell-camera-with-video-SJ9mNSRWx.md): Having a hard time scanning the QR code Cannot hear the chime during the QR Code scanning The steps below can help resolve this issue A video below is also p - [Getting an error message that says "Preparing video" or "Downloading failed"? (with video)](https://support.heykangaroo.com/en_us/getting-an-error-message-that-says-preparing-video-or-downloading-failed-with-video-rJ9aNNrCWx.md): Are you getting an error that says Preparing video or Downloading video whenever you try to play the recorded videos from your video doorbell camera - [Is your live stream on your video doorbell camera loading up slowly? (with video)](https://support.heykangaroo.com/en_us/is-your-live-stream-on-your-video-doorbell-camera-loading-up-slowly-with-video-S14MH4SCbl.md): Are you having a hard time loading your video doorbell cameras live stream Is your live stream stuck or loading slowly Usually viewing the live stream t - [Is my video doorbell camera on its latest version? (with video)](https://support.heykangaroo.com/en_us/is-my-video-doorbell-camera-on-its-latest-version-with-video-Hk658NHCZl.md): Ever wonder what your video doorbell cameras firmware version should be Your video doorbell camera should be on FW version 316 To check Step 1 Clic - [Having trouble with your Video Doorbell Camera's voice prompt?](https://support.heykangaroo.com/en_us/having-trouble-with-your-video-doorbell-cameras-voice-prompt-HytJwVrAl.md): Are you not getting any voice prompts from your video doorbell camera Trying to pair the device but not getting any prompts from your video doorbell camera - [Are you having a hard time resetting the Video Doorbell Camera?](https://support.heykangaroo.com/en_us/are-you-having-a-hard-time-resetting-the-video-doorbell-camera-Hk6PDNB0g.md): Having a hard time resetting your video doorbell camera Tried pressing the reset button a couple of times but you still cant see a red LED light For first - [How to charge your Video Doorbell Camera? (with video)](https://support.heykangaroo.com/en_us/how-to-charge-your-video-doorbell-camera-with-video-r1go6VHAZl.md): Have your batteries gone depleted Need to charge your video doorbell camera for longer battery life Here are the steps on how to Step 1 Remove the video d - [How to prolong or shorten Video Clips recording? (with video)](https://support.heykangaroo.com/en_us/how-to-prolong-or-shorten-video-clips-recording-with-video-ByJbA4HCWx.md): Would you like to prolong or shorten the videos that your video doorbell camera saves on the cloud as soon as it detects a motion Follow these steps to do so - [How to install / mount your Video Doorbell Camera?](https://support.heykangaroo.com/en_us/how-to-install-mount-your-video-doorbell-camera-r1D0VHCZl.md): First time installing your video doorbell camera and wondering how to mount it There are 2 ways to install or mount your device Either by Screw Mount or by - [How to pair your Video doorbell Camera? (with video)](https://support.heykangaroo.com/en_us/how-to-pair-your-video-doorbell-camera-with-video-Hk9G1HS0Zl.md): Have you just bought your video doorbell camera Having a hard time pairing the device Here are the recommended steps to successfully pair your video doorbell - [I’m not an experienced DIYer, can I hardwire my doorbell? (with video)](https://support.heykangaroo.com/en_us/im-not-an-experienced-diyer-can-i-hardwire-my-doorbell-with-video-r1FOySrCWg.md): Yes Hardwiring the doorbell sounds intimidating but its simple and we will walk you through it stepbystep Here are some tips on howto 1 Fullychar - [How do motion zones work? (with video)](https://support.heykangaroo.com/en_us/how-do-motion-zones-work-with-video-HkQ31Hr0Wg.md): Motion zones are a premium feature that can be turned on in your video doorbells settings They allow you to define a specific area for your device to monitor - [How does person detection work? (with video)](https://support.heykangaroo.com/en_us/how-does-person-detection-work-with-video-SkXYgSHCbg.md): Person detection is a premium feature which can be turned on in your video doorbells settings When person detection is on your video doorbell will only send - [Do I need to subscribe to a plan to do live streaming? (with video)](https://support.heykangaroo.com/en_us/do-i-need-to-subscribe-to-a-plan-to-do-live-streaming-with-video-HyW_ZHS0e.md): Live view is available on all plans Step 1 Tap on the photo under the name of your Video Doorbell Camera Video playervimeocomvideo8026 - [Does the Video Doorbell Camera saves videos and can I view them at a later time? (with video)](https://support.heykangaroo.com/en_us/does-the-video-doorbell-camera-saves-videos-and-can-i-view-them-at-a-later-time-with-video-Syv3bBH0l.md): Yes saved videos can be accessed from your activity history or your cloud album Devices on the Basic Plan will save videos for up to 24hrs Devices on the Cam - [Do I need WIFI?](https://support.heykangaroo.com/en_us/do-i-need-wifi-BJqZGrBRWe.md): Yes Like all of our other devices the Video Doorbell Camera needs to be always connected to a 24GHz WiFi connection in order to function well When tr - [How long do the batteries last?](https://support.heykangaroo.com/en_us/how-long-do-the-batteries-last-S17VfBHAg.md): The battery life depends on many factors Frequent motion detection and live streaming will have the biggest impact on battery life Here are a few tips for ext - [Do I need to hardwire this doorbell or is it wireless? (with video)](https://support.heykangaroo.com/en_us/do-i-need-to-hardwire-this-doorbell-or-is-it-wireless-with-video-S1LwMHBCbx.md): The video doorbell can be used wirelessly or wired It has a built in 2850 mAH rechargeable battery for use as a wireless device Advantages of having the - [Does it have different types of motion detection like pet detection or package detection? (with video)](https://support.heykangaroo.com/en_us/does-it-have-different-types-of-motion-detection-like-pet-detection-or-package-detection-with-video-ry29GHS0l.md): Unfortunately it does not have pet detection but the motion detection zones can be adjusted Step 1Click on the name of your Video Doorbell Camera Video - [What is the Video Doorbell’s resolution?](https://support.heykangaroo.com/en_us/what-is-the-video-doorbells-resolution-BkQU7SrAbe.md): Videos are in 1080p - [Does the Video Doorbell offer live streaming? How do I unmute my livestream? (with video)](https://support.heykangaroo.com/en_us/does-the-video-doorbell-offer-live-streaming-how-do-i-unmute-my-livestream-with-video-SJt_7rrRZx.md): Yes it does Make sure to press on LIVE as you click on the name of your Video Doorbell Camera from the Kangaroo App and you are streaming live With Live ## Chime - [How to pair the Chime? (with video)](https://support.heykangaroo.com/en_us/how-to-pair-the-chime-with-video-SkuQ2XBCZl.md): Whether pluggedin or the USB type the Chime can be linked to a Doorbell Camera and a Video Doorbell Camera via mesh network that gives of 80dB Doorbell sound - [Is a chime included? (with video)](https://support.heykangaroo.com/en_us/is-a-chime-included-with-video-S14ClBSCbx.md): Yes along with your Video Doorbell Camera there is a USB Chime included that look like this This USB Chime is quite different than our usual chime with ou ## Miscellaneous - [My Kangaroo Application is not auto-detecting available devices for pairing! (with video)](https://support.heykangaroo.com/en_us/my-kangaroo-application-is-not-auto-detecting-available-devices-for-pairing-with-video-rkNVy1HRZl.md): Devices not being detected for pairing maybe due to your Phones Bluetooth not turned on the yellow tab was not pulled completely or that autodetection is tur - [Is there an in-App feature to help save battery? (with video)](https://support.heykangaroo.com/en_us/is-there-an-in-app-feature-to-help-save-battery-with-video-HyPyXxrCx.md): Yes theres an inApp feature that helps your Kangaroo security system save on battery This will also increase the arming time from 3 to 6 minutes Step - [Setting Arming Events (with video)](https://support.heykangaroo.com/en_us/setting-arming-events-with-video-ByFvngrRZg.md): A special feature of our Kangaroo Application is that you can schedule when would you like to arm your entire home without manually doing it from the homescreen - [Can I share the videos / photos from Cloud Album instantly? (with video)](https://support.heykangaroo.com/en_us/can-i-share-the-videos-photos-from-cloud-album-instantly-with-video-ryTzU7rCl.md): Definitely Sharing of the captured photos videos of your security cameras in an instant can be done just by using the Kangaroo App Step 1 Open the K - [Saving photos / videos from my Cloud (with video)](https://support.heykangaroo.com/en_us/saving-photos-videos-from-my-cloud-with-video-rJ3Dmr0Wg.md): As soon as your security cameras detect motion all captured photos or videos will automatically be saved to the Cloud Album of your Kangaroo App If you would - [Change Home address (with video)](https://support.heykangaroo.com/en_us/change-home-address-with-video-B1zFumSRbe.md): Have you recently changed your Home Address Or moved the devices to a different address You can easily change your Home Address inApp without the need to cre - [How to sign out from my Kangaroo Account? (with video)](https://support.heykangaroo.com/en_us/how-to-sign-out-from-my-kangaroo-account-with-video-HJK1KmHAZl.md): Sometimes there are error messages like E1106 that needs you to sign out from your Kangaroo Account in order to resolve the issue While other times you ma - [How to delete my Account from Kangaroo? (with video)](https://support.heykangaroo.com/en_us/how-to-delete-my-account-from-kangaroo-with-video-SJ1DKQS0g.md): We really do not want to see you go however should you feel like deleting all your data from our Kangaroo App just follow the simple steps below Step 1 - [How far from my modem can my Kangaroo devices be?](https://support.heykangaroo.com/en_us/how-far-from-my-modem-can-my-kangaroo-devices-be-HyERFmB0l.md): This is highly dependent on your modems range We would suggest checking your modems user manual for reference As far as walls go we recommend limiting t - [I Keep Getting Error 1106 on the Kangaroo app](https://support.heykangaroo.com/en_us/i-keep-getting-error-1106-on-the-kangaroo-app-SJl8oXHCbl.md): This rare error is caused by a caching issue While our developers work on a permanent solution we would request that you sign out and then sign back into the - [I would like to cancel my Kangaroo Subscription](https://support.heykangaroo.com/en_us/i-would-like-to-cancel-my-kangaroo-subscription-rJjwoXHRZe.md): To ensure the security of your subscription cancellation and verify your identity and for a more seamless way of getting assistance please contact our custome - [What devices have livestream and how can I access it? (with video)](https://support.heykangaroo.com/en_us/what-devices-have-livestream-and-how-can-i-access-it-with-video-ryYd3mrCZx.md): Livestreaming is available on the Kangaroo Privacy camera the Indoor Outdoor Camera and the Video Doorbell Viewing Livestream from Indoor Outdoor c - [Can I monitor multiple locations?](https://support.heykangaroo.com/en_us/can-i-monitor-multiple-locations-H1ekaXSRbl.md): The Kangaroo app can help you monitor locations in your home where your Kangaroo devices are mounted If youre looking to install Kangaroo security devices in - [Can I just use any other charger for my plug-in devices?](https://support.heykangaroo.com/en_us/can-i-just-use-any-other-charger-for-my-plug-in-devices-BJiP6XrRbg.md): Kangaroo plugin devices such as the Privacy Camera and the IndoorOutdoor Camera were designed to fit even nonKangaroo power cables and adapters When purchas - [Why can’t I change my WiFi?](https://support.heykangaroo.com/en_us/why-cant-i-change-my-wifi-H1E56XS0Zg.md): To change the WiFi network that your Kangaroo devices will connect to please reset each of your Kangaroo devices then go through the process of pairing for eac - [When should I arm and disarm my system?](https://support.heykangaroo.com/en_us/when-should-i-arm-and-disarm-my-system-SJMCpmHCWe.md): If you have Kangaroo MotionEntry sensors and if you are at home its ideal to arm Doors and Windows This way your Kangaroo MotionEntry sensors wil alert yo - [Kangaroo's Discount Engine](https://support.heykangaroo.com/en_us/kangaroos-discount-engine-HJ0z0QS0be.md): Well argue that just having Kangaroo is already the best costefficient way of securing your home BUT we wont stop there As a free service to all Ka - [I already paid for my subscription but I can’t access my premium camera features!](https://support.heykangaroo.com/en_us/i-already-paid-for-my-subscription-but-i-cant-access-my-premium-camera-features-H15rRQr0Zx.md): Paying for a subscription is not enough to fully access the special and premium features of your Kangaroo devices These Kangaroo security devices need to be ad - [How to update your subscription payment method](https://support.heykangaroo.com/en_us/how-to-update-your-subscription-payment-method-BJknA7B0We.md): The steps for updating your payment method differ based on which platform you are on If you have an Android device please follow the steps below Go to t - [Why does each of the Plans have a certain limitation on the number of cameras linked to them?](https://support.heykangaroo.com/en_us/why-does-each-of-the-plans-have-a-certain-limitation-on-the-number-of-cameras-linked-to-them-HyB11NrAZe.md): Here at Kangaroo we give you endless options to choose which Plan best suits your needs and your Kangaroo devices Just in case you are wondering Basic P - [Changing Phone Numbers (with video)](https://support.heykangaroo.com/en_us/changing-phone-numbers-with-video-B1dK1VSRl.md): To link a new phone number to your Kangaroo account you will need to login using the new number and pair all the Kangaroo devices back 1 Open the Kanga - [Can I pause this feature?](https://support.heykangaroo.com/en_us/can-i-pause-this-feature-rJHml4rRe.md): Definitely theres an option for you to pause the Road Safety and Rewards inApp Just follow the steps below 1 Open the Kangaroo App 2 Look into th - [Are you hearing echoes when doing two-way audio?](https://support.heykangaroo.com/en_us/are-you-hearing-echoes-when-doing-two-way-audio-SJXKE4S0Zg.md): Are you hearing your own voice echoing when doing the 2way talk on your Kangaroo App Getting a tingling noise when trying the 2way audio Just like when you - [Did your Kangaroo device go offline?](https://support.heykangaroo.com/en_us/did-your-kangaroo-device-go-offline-BkVI6EBCZl.md): Were your Kangaroo devices working perfectly and suddenly went offline without you having any internet outages You dont have any issues with your internet con - [Have you recently changed your WiFi username / password](https://support.heykangaroo.com/en_us/have-you-recently-changed-your-wifi-username-password-rJduaEHCg.md): Have you recently changed your WiFi name andor password This may cause your Kangaroo devices to go offline as they have previously recognized your old WiFi - [What is Road Safety and Rewards](https://support.heykangaroo.com/en_us/what-is-road-safety-and-rewards-H1IUkHSRZx.md): Road Safety and Rewards is our new usagebased Kangaroo feature Weve measured and analyzed 185billion miles of driving data and are using it to better predic - [Can multiple people in my household view the videos and/or live stream?](https://support.heykangaroo.com/en_us/can-multiple-people-in-my-household-view-the-videos-andor-live-stream-SkWMbHS0We.md): Definitely yes Whoever you have invited on your Kangaroo Account can all at the same time view the saved videos from the Cloud Album To know more about - [How many plans do I need?](https://support.heykangaroo.com/en_us/how-many-plans-do-i-need-r19eUt0Cg.md): Cam Protect You can attach one Indoor Outdoor Cam or other camera device you have Doorbell Camera or Privacy Camera to one Cam Protect Plan If youd - [What’s the difference between PPP and Cam Protect?](https://support.heykangaroo.com/en_us/whats-the-difference-between-ppp-and-cam-protect-rk59UYAAZe.md): The main difference is that when paired with an Indoor Outdoor Cam you get to unlock a whole bunch of camera features that are not included with the device w - [Do I need to get a plan?](https://support.heykangaroo.com/en_us/do-i-need-to-get-a-plan-SJGT8F0Ax.md): You could use your Indoor Outdoor Cam or numerous devices with a Basic Plan which is free However by doing this you will not be unlocking all of the fea - [What if I already have PPP and add a plan to my IO Cam?](https://support.heykangaroo.com/en_us/what-if-i-already-have-ppp-and-add-a-plan-to-my-io-cam-Hy4gPKCAbl.md): Your Porch Protection Plan will continue to run in parallel with your new plan The conversion to Complete Protect or Cam Protect will happen automatically when ## Indoor + Outdoor Camera - [Flipping the image 180° on my Indoor + Outdoor camera (with video)](https://support.heykangaroo.com/en_us/flipping-the-image-180-on-my-indoor-outdoor-camera-with-video-SkOFzZS0bg.md): Have you mounted your Indoor Outdoor camera upside down and having troubles viewing the recording videos or the livestream Flipping the image over is the res - [Can I control the Night Vision of my Indoor + Outdoor camera? (with video)](https://support.heykangaroo.com/en_us/can-i-control-the-night-vision-of-my-indoor-outdoor-camera-with-video-rJpDXWrAWl.md): Night vision on the Indoor Outdoor camera has been enhanced compared to all of our devices This camera gives off a colored video even at night time S - [Customizing motion tagging on Indoor + Outdoor camera (with video)](https://support.heykangaroo.com/en_us/customizing-motion-tagging-on-indoor-outdoor-camera-with-video-rkNUIHRWl.md): Motion tagging is that yellow box whenever the Indoor Outdoor camera detects a motion or a sound From the recording a yellow box indicates where the motion - [Turn on/off notifications from Indoor + Outdoor camera (with video)](https://support.heykangaroo.com/en_us/turn-onoff-notifications-from-indoor-outdoor-camera-with-video-rJuWwbHAbx.md): Whenever the Indoor Outdoor camera detects a motion or a sound automatically you will be notified on your phone via banner alerts However should you wish t - [How to customize event recording from my Indoor + Outdoor camera? (with video)](https://support.heykangaroo.com/en_us/how-to-customize-event-recording-from-my-indoor-outdoor-camera-with-video-SJJqDWSRZg.md): Whenever your device detects a motion or a sound it automatically records those kinds of events However if you wish to disable this feature and only wants to - [Can I turn off the LED lights from my Indoor + Outdoor camera? (with video)](https://support.heykangaroo.com/en_us/can-i-turn-off-the-led-lights-from-my-indoor-outdoor-camera-with-video-BkSh5WHCWl.md): The LED Lights of your Indoor Outdoor camera has their own meaning A red light means that night vision is turned on A blinking yellow light means - [How to change the resolution of my Indoor + Outdoor camera's livestream? (with video)](https://support.heykangaroo.com/en_us/how-to-change-the-resolution-of-my-indoor-outdoor-cameras-livestream-with-video-r1iKMQrAl.md): The loading up or viewing of your Indoor Outdoor cameras livestream is greatly affected by its resolution The lower the resolution the lower is the needed - [How to do a landscape view of my Indoor + Outdoor Camera's livestream? (with video)](https://support.heykangaroo.com/en_us/how-to-do-a-landscape-view-of-my-indoor-outdoor-cameras-livestream-with-video-rkqBQQSCbl.md): With Live Streaming Youre Never Far From Home Included with Basic Plan you can check in from the Kangaroo app whenever youd like in real time To view - [How to customize the motion and sound sensitivity of my Indoor + Outdoor camera? (with video)](https://support.heykangaroo.com/en_us/how-to-customize-the-motion-and-sound-sensitivity-of-my-indoor-outdoor-camera-with-video-r1PYPQBRbg.md): One of the best features of the Indoor Outdoor camera is motion and sound detection wherein you will get an alert when a loud disruptive sound is detected E - [Can I manually turn my camera on / off? (with video)](https://support.heykangaroo.com/en_us/can-i-manually-turn-my-camera-on-off-with-video-Bk1S_mS0Zx.md): Your Indoor Outdoor camera needs to always be turned on and pluggedin so you wont miss any alerts However should you feel the need to turn it off manually - [I can’t hear anything from my livestream (with video)](https://support.heykangaroo.com/en_us/i-cant-hear-anything-from-my-livestream-with-video-r17Z5QrAbg.md): By default sounds are muted each time you open livestreaming on any of your livestreaming enabled Kangaroo devices like the Indoor Outdoor camera However y - [Is my Kangaroo Indoor + Outdoor Camera waterproof?](https://support.heykangaroo.com/en_us/is-my-kangaroo-indoor-outdoor-camera-waterproof-SkuXjQBRWg.md): The Kangaroo Indoor Outdoor Camera has an Ingress Protection rating of 65 An IP65 rating means that your device is fully protected from dust and can resist - [Are you having a hard time loading the live stream or recorded videos from your Indoor + Outdoor Camera?](https://support.heykangaroo.com/en_us/are-you-having-a-hard-time-loading-the-live-stream-or-recorded-videos-from-your-indoor-outdoor-camera-r1GiVH0Wl.md): Are you having a hard time viewing the livestream from your Indoor Outdoor Camera Or is the livestream loading slowly Not able to smoothly view the recorded - [Indoor + Outdoor Camera did not automatically reconnect after power and/or internet outage? (with video)](https://support.heykangaroo.com/en_us/indoor-outdoor-camera-did-not-automatically-reconnect-after-power-andor-internet-outage-with-video-SJmbzEr0Wg.md): Have you had a power outage within your area Or your Internet service provider recently had outages These may cause your Indoor Outdoor Camera to disconnect - [Your Indoor + Outdoor Camera not recognizing your nearby Wi-Fi?](https://support.heykangaroo.com/en_us/your-indoor-outdoor-camera-not-recognizing-your-nearby-wi-fi-rkNNQVBAWx.md): Were you able to pair almost all of your devices and have issues on one of them during the choosing of WiFi step Are you connected to your local network but - [Suddenly no voice prompt from your Indoor + Outdoor Camera? (with video)](https://support.heykangaroo.com/en_us/suddenly-no-voice-prompt-from-your-indoor-outdoor-camera-with-video-rk5j7ErRWg.md): Have you accidentally unplugged your Indoor Outdoor Camera then suddenly does not have any voice prompts Were you on the resetting of the Camera but do not h - [Is your Indoor + Outdoor Camera not able to scan the QR Code during pairing process? (with video)](https://support.heykangaroo.com/en_us/is-your-indoor-outdoor-camera-not-able-to-scan-the-qr-code-during-pairing-process-with-video-HkzbNNrRg.md): Are you having a hard time scanning the QR Code during the pairing process of your Indoor Outdoor Camera Not hearing a Chime during the QR Code scanning - [No motion detected by your Indoor + Outdoor Camera? (with video)](https://support.heykangaroo.com/en_us/no-motion-detected-by-your-indoor-outdoor-camera-with-video-ryGmuNrCZg.md): Are you not getting any notifications that your Indoor Outdoor Camera has detected motions Did you try to test the camera and did motions in front of it but - [What are the camera specs?](https://support.heykangaroo.com/en_us/what-are-the-camera-specs-BJkjXFCRg.md): Specs Size 203 x 205 x 219 511mm x 52mm x 555mm Weight 105g Power Cable Length 656FT 2m Mouting Method Magnetic or Wall Screw Po - [Motion Detection Zone - What is it for, how does it works and how to use it on my Indoor + Outdoor Camera? (with video)](https://support.heykangaroo.com/en_us/motion-detection-zone-what-is-it-for-how-does-it-works-and-how-to-use-it-on-my-indoor-outdoor-camera-with-video-B1F6mYR0e.md): How does Motion Detection Zone works You can set your device to only notify you when theres activity detected in specific areas of your cameras view These - [Reduce Number of Alerts (with video)](https://support.heykangaroo.com/en_us/reduce-number-of-alerts-with-video-B1xfBtRRZe.md): The Indoor Outdoor camera can detect different types of movements such as Sound People and all motions happening right infront of the device However should - [What are the prices? Is there a bundle promo?](https://support.heykangaroo.com/en_us/what-are-the-prices-is-there-a-bundle-promo-HyvN8FACWx.md): 1 Indoor Outdoor Camera is 3999 1 Indoor Outdoor Camera 1 year of Complete Protect is just 119 2 Indoor Outdoor Cameras 1 year of Complet - [What if I already have Kangaroo Complete and add a plan to my IO Cam?](https://support.heykangaroo.com/en_us/what-if-i-already-have-kangaroo-complete-and-add-a-plan-to-my-io-cam-Bk14PKC0l.md): The Complete Protect plan has the exact same benefits as Kangaroo Complete and 99 annual cost just allows you to unlock the full features and benefits of the - [Do I have to buy with a subscription?](https://support.heykangaroo.com/en_us/do-i-have-to-buy-with-a-subscription-BJUvwFAAg.md): For presale we are selling bundled cameras with a Cam Protect plan Youll be able to purchase just a camera with no plan later in October - [Where can I get Indoor + Outdoor Cam?](https://support.heykangaroo.com/en_us/where-can-i-get-indoor-outdoor-cam-rJWcDtCCbx.md): The Indoor Outdoor Camera can be purchased from our online website httpsheykangaroocomproductsindooroutdoorcam - [How many can I get?](https://support.heykangaroo.com/en_us/how-many-can-i-get-HkNhPt0AWx.md): You can order as many Indoor Outdoor Cams as youd like We currently have 1 or 2 packs on our presale page But the cool thing about these devices is that t - [When will I get my camera?](https://support.heykangaroo.com/en_us/when-will-i-get-my-camera-r1CaDK0Ce.md): If you ordered your Indoor Outdoor Cam on presale you will receive your order mid October If you placed your order after October 12 you should receive in - [Can I order the Indoor + Outdoor Cam?](https://support.heykangaroo.com/en_us/can-i-order-the-indoor-outdoor-cam-HyB1dtCCWe.md): Yes The Indoor Outdoor Cam is available for presale purchasing right now It will officially be launched October 12 - [Does the Indoor + Outdoor Cam require batteries?](https://support.heykangaroo.com/en_us/does-the-indoor-outdoor-cam-require-batteries-rJ5edtRAWg.md): No batteries needed This device is wired meaning it needs to plug into a nearby power outlet to use Video playervimeocomvideo807520562 - [How to manually save Videos and Photos while on livestream? (with video)](https://support.heykangaroo.com/en_us/how-to-manually-save-videos-and-photos-while-on-livestream-with-video-BJHSdYA0x.md): All recorded videos will automatically be saved to the cloud You can view all saved media by tapping the button below the icons on your livestream screen that - [How to use Time Lapse](https://support.heykangaroo.com/en_us/how-to-use-time-lapse-H1dhdFARWg.md): To use the timelapse feature you must have a Micro SD card installed in your camera Once installed open the cameras livestream screen and tap the 3 dots on t - [How to use sound detection? (with video)](https://support.heykangaroo.com/en_us/how-to-use-sound-detection-with-video-rJ_1Yt00x.md): One of the best features of the Indoor Outdoor Camera is to also detect sounds When sound detection is on the camera will listen for loud disruptive sounds - [How to link your Indoor + Outdoor Camera to Security? (with video)](https://support.heykangaroo.com/en_us/how-to-link-your-indoor-outdoor-camera-to-security-with-video-S1HuKY00We.md): Linking the Indoor Outdoor camera to security allows the device to be armed and disarmed This way whenever a motion sound is detected and the home is - [Reset your Indoor + Outdoor Camera (with video)](https://support.heykangaroo.com/en_us/reset-your-indoor-outdoor-camera-with-video-BkpN9t0AWx.md): Resetting your Indoor Outdoor camera is needed if you have changed your WiFi credentials if the device cannot be found during pairing process or if one of ou - [What's included in my Indoor + Outdoor Camera box?](https://support.heykangaroo.com/en_us/whats-included-in-my-indoor-outdoor-camera-box-SJic5FA0Wl.md): 1 Indoor Outdoor Camera User manual 65 ft USB cable Power adapter Wall mounting plate Mounting screws - [Can I use my own audio for alerts? (with video)](https://support.heykangaroo.com/en_us/can-i-use-my-own-audio-for-alerts-with-video-H1uC5FAAg.md): If youre a Complete Protect or Cam Protect user youll be able to record up to three of your own 10 second audio clips to use as a siren or alert If you h - [Is there person detection? (with video)](https://support.heykangaroo.com/en_us/is-there-person-detection-with-video-SJYBsK0RWg.md): Person detection is a special feature of your Indoor Outdoor Camera wherein it will only send notifications if it detects people This feature is only ava - [What happens if I catch an incident on my device?](https://support.heykangaroo.com/en_us/what-happens-if-i-catch-an-incident-on-my-device-H1HTjtR0e.md): If you catch a breakin or porch pirate stealing something on your Indoor Outdoor Camera you are entitled to reimbursement depending on your coverage plan - [Where should I place my Indoor + Outdoor Camera?](https://support.heykangaroo.com/en_us/where-should-i-place-my-indoor-outdoor-camera-S16NnYC0bx.md): Your device can be placed anywhere inside or outside your home that you want an extra set of eyes The device is wired so youll need to make sure wherever you - [What kind of storage does the camera have? (with video)](https://support.heykangaroo.com/en_us/what-kind-of-storage-does-the-camera-have-with-video-HynshF0Ce.md): All cameras come with a basic level of cloud storage which is 24 hours and can be applied to five different cameras That is included in the Basic Plan in orde - [What is the camera's resolution?](https://support.heykangaroo.com/en_us/what-is-the-cameras-resolution-S1WGpYCCbl.md): The camera resolution is 1080p HD You can reduce resolution if your phone is running on data or youre experiencing weak wifi You can change the resolution by - [What happens if motion is detected? (with video)](https://support.heykangaroo.com/en_us/what-happens-if-motion-is-detected-with-video-BJHHatRCWl.md): The Indoor Outdoor camera can detect motions and sounds It is one of the newest and most updated Kangaroo security device that we have out there Whenever a - [How do I mount and pair my camera? (with video)](https://support.heykangaroo.com/en_us/how-do-i-mount-and-pair-my-camera-with-video-rJIiptCAZl.md): Mount with the magnetic metal mounting plate Magnets in the camera will keep the camera attached to the mounting plate This makes it easy to move the came - [What is a cool-down period and does this camera have one?](https://support.heykangaroo.com/en_us/what-is-a-cool-down-period-and-does-this-camera-have-one-ByYR6Y0RZl.md): A cooldown period is the time after activity was sensed and an alert was sent to your phone During this time the Indoor Outdoor Camera will not record or s